“Falcon installed a new master evap. cooler in June 2014 recently the thermostat stopped working.

Micky from Falcon came out with a new digital thermostat. He went up on the roof and inspected the evap. cooler. He found that when falcon installed the cooler two years ago they accidentally placed a sheet metal screw in one of the thermostat wires. this caused the thermostat to malfunction two years later. they corrected at no charge. this shows me falcon a/c and Micky are honest, and respectful. I highly recommend them.”

“Responded quickly when the air conditioner failed on the 4th of July holiday.

Several years ago when I had very little money, Falcon Air did the minimum required to keep it going until I could afford a new one. Later I purchased the new one from Falcon Air at a very reasonable price and they even gave me a discount. Bill, the owner, made sure I was treated fairly and that the work was done right. This year on the 4th of July holiday and elderly neighbor’s ac went out. She was distraught, not knowing who to call for help. I referred her to Falcon. Todd, their service man, had several calls that day, but he rearranged the schedule to give this lady quicker service. He checked over the system, identified the problem, did the repair and told her what might need more attention in the near future so she could plan ahead. He gave her a VERY reasonable price, especially considering it was a holiday. There was no high pressure to replace the ac right now...which some less reputable companies might be inclined to do.

When I have had an occasion to call Falcon, Bill, the owner, was often available to speak with me directly. He really cares about satisfying his customers. Falcon is a company you can trust to do the job right and stand behind their work!”